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Conditions of use

0. OBJECT

These General Conditions regulate the acquisition of the products offered on the website https://www.ggoya.com, owned by GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. (hereinafter, GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L.).

The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.

These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.

1. IDENTIFICATION

GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L., in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

  • Its corporate name is: GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L.
  • Its trade name is: GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L.
  • Its CIF is: B50154293.
  • Its registered office is at: C/Trapani, 27. PLAZA Logistics Platform. 50197 Zaragoza (SPAIN).
  • It is registered in the Mercantile Registry of ZARAGOZA. Volume 632, Page 123, Sheet 7864.

2. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:

  • Phone: 976463370. Telephone service hours: Monday to Thursday from 08:30 a.m. to 06:30 p.m. and Friday from 08:30 a.m. to 02:30 p.m. (except in August when it will be from 08:00 a.m. to 03:00 p.m.)
  • Email: comercial@ggoya.com
  • Postal address: C/Trapani, 27. PLAZA Logistics Platform - 50197 - Zaragoza.

All notifications and communications between users and GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. They will be considered effective, for all purposes, when they are carried out through any of the means detailed above.

3. PRODUCTS

Of all the products offered, their main characteristics and their price appear in the descriptive file of the web page.

GOYA IMPORTS AND DISTRIBUTIONS, S.L. reserves the right to decide, at any time, the products and/or services offered to Clients. Thus, GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. may, at any time, add new products and/or services to those currently offered. Likewise, GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. to the interested party a User name and a password, which will personally identify and enable them to have access to the products. If the USER wishes to modify any of the data established in said subscription, they must send an email to comercial@ggoya.com with the data to be modified.

Once inside https://www.ggoya.com, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the conditions. general and particular fixed in https://www.ggoya.com.

4. AVAILABILITY AND SUBSTITUTION OF PRODUCTS

PRODUCTS

GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. aims to guarantee the availability of all products that are advertised through https://www.ggoya.com.

However, in the event that any requested product is not available or if it is out of stock, the customer will be informed, since the website indicates the current and future stock of each of the products.

If the product is not available, and the consumer has been informed of this, GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. offers to supply other products with similar characteristics available in stock at their usual price, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract.

In the event of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made by transfer to the account number indicated by the consumer, without penalty or cost to the customer. .

If GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. is unjustifiably delayed in the return of the amounts paid, the consumer may claim double the amount owed.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at https://www.ggoya.com, it is necessary that GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. has authorized you as a customer and has provided you with the access data to the online sales platform

The steps to follow to make the purchase are:

  1. Select the product.
  2. Add to cart.
  3. Place the order.
  4. For non-personalized products, fill out the order collection or delivery form, indicating the appropriate delivery address.

For personalized products, in addition to properly indicating the shipping address, the desired personalization must be uploaded to the website.

  1. Make the payment. Only for USERS whose method of payment is in advance or in cash. If the USER has defined another form of payment, this step will be omitted.
  2. Finalize the order.

It is also recommended that the client print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt sent by GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. by email, which includes the information and breakdown of the cost of the order.

INVOICING

The invoice is sent to the customer by email. If the client needs it, they can request the sending of the invoice by postal mail by sending an email to comercial@ggoya.com.

6. DELIVERY

The order will be delivered to the address designated by the client at the time of contracting.

The scope of delivery includes the following areas: mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla and the rest of Europe.

DELIVERY METHODS AND DELIVERY TIMES

For non-personalized orders and with immediate stock availability, the shipment will be made the next business day from the purchase date.

For personalized orders or with future availability, when selecting the product, the website indicates the period in which the order will be completed according to the requested customization. The shipment will be made the next business day after the indicated date.

In both cases, the shipment is made through transport or courier companies, designated according to the indicated destination and the characteristics of the expedition:

Delivery times in mainland Spain: 1–3 working days.
Delivery times in the Balearic Islands: 3-4 working days.
Delivery times Canary Islands, Ceuta and Melilla: 7-14 working days.
Delivery times in Portugal: 3-4 working days.
Delivery time Rest of Europe: 3-7 working days.
Delivery period Rest of the World: to consult at the time of contracting.

7. PRICES, EXPENSES AND TAXES

The prices of the products that are collected in https://www.ggoya.com will be expressed in Euros unless otherwise stated and will be guaranteed during their validity period, except for printing errors and whatever the destination of the order.

PRODUCTS

The final prices of all products, (and where appropriate, the final prices per unit of measure, when required) together with their characteristics, offers, discounts, etc., are reflected in each of the items that appear on the catalog of https://www.ggoya.com.

  • The products do not have VAT included.
  • The applicable VAT rate will be the one established by Law in each case.
  • Shipping costs: They are calculated automatically during the purchase process when selecting the delivery area.
  • Other additional expenses: There are no other additional expenses.

Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.

8. METHODS OF PAYMENT

We offer these forms of payment:

1. By credit or debit card.

You can make the payment immediately through our Bank's secure SSL payment gateway.

2 By bank transfer

By cash deposit or bank transfer to the account number provided on the website itself when the customer selects this payment method, indicating the customer's name and order number at the time of making the transfer.

3. By direct debit

It must be indicated in the client's registration form, his checking account number in which all orders placed will be charged. In order to make the payment in this way, at the time of registration of the client, they must provide us with the SEPA document correctly completed. In case of modification of the account number, you must send an email to comercial@ggoya.com, sending the new SEPA document duly completed.

4. PayPal

Through PayPal, the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.

5. Other forms of payment: Check, promissory note and confirming.

In accordance with the conditions initially agreed between both parties.

In all forms of payment, if it is necessary to make any return or cancellation of the order, the amount will be refunded by bank transfer to the account number indicated by the customer.

9. RETURN AND WITHDRAWAL POLICY

According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to state the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of 16 November, which approves the aforementioned text of the General Law for the Defence of Consumers and Users.

This right of withdrawal is not applicable to, among others:

  • Contracts for the supply of products which, due to their nature, cannot be returned or may deteriorate or expire rapidly.
  • Supply of sealed goods that cannot be returned for health or hygiene reasons.
  • Contracts for the supply of products made to the specifications of the consumer and user or, clearly personalised, or which by their nature cannot be returned or are likely to deteriorate or expire quickly.

PRODUCTS

The customer shall have a maximum period of 14 calendar days from the day of receipt of the goods or product ordered to inform GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. of their wish to withdraw from the contract.

Withdrawal implies that GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased does not fall within the exceptions indicated above).

During this period, the consumer shall inform the entrepreneur of his decision to withdraw from the contract by filling in the form at the end of this document and sending it to the email address of GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L.

GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. shall send the consumer an acknowledgement of receipt of the withdrawal on a durable medium.

In order to return a product it is essential that it is in perfect condition and in its original packaging, with all its accessories and without having been used. Otherwise GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. reserves the right to refuse the return.

Once your request has been accepted, you will receive instructions on how to send the products to our facilities. You must send the products without delay, within a maximum period of 14 calendar days from the time you inform us of your wish to exercise this right.

The transport costs arising from the return shall be borne by the customer.

Once the goods have been received and checked that they are in perfect condition, the refund will be processed

The payment received will be refunded.

RETURN DUE TO TRANSPORT DAMAGE

If, upon receipt of the package, it shows evidence of having been damaged during transport, the customer must report this to the carrier at that time and take photographs of the condition of the package, packaging and the item, if it has been damaged. Then contact our customer service department within 24 hours of receipt by sending an e-mail to comercial@ggoya.com, attaching the photographs.

DEFECTIVE PRODUCTS

In case of receiving a defective product, the customer must contact GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. within 24 hours of receiving it to notify the defect in writing, sending an email to comercial@ggoya.com attaching photographs proving the defect.

To return a product it is essential that it is in perfect condition and with its original packaging, with all its accessories and without having been used, beyond the mere verification of its operation. Otherwise GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. reserves the right to refuse the return.

The defective or damaged product in transport will be collected by GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. and once the defect, damage or malfunction has been verified at our facilities, the customer will be given the option of replacing it with a new product of the same characteristics or the amount paid will be refunded. GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L. will be responsible for the costs of collection of a defective product and delivery of a new product.

10. GUARANTEE

Products purchased through https://www.ggoya.com are covered by a warranty period, the minimum legally required if necessary, from the time of purchase, which covers possible manufacturing defects in the product, as well as any faults that may occur during this period.

Excluded from the guarantees are consumable products, deficiencies caused by improper use or manipulation, connection to the mains other than that indicated, incorrect installation or defects derived from any external cause.

To avoid problems with the installation or handling of the purchased product, make sure that you have followed the installation and operating instructions contained in the user manuals.

11. LIABILITY AND DISCLAIMER OF LIABILITY

The consumer and user has the right to have the product repaired, replaced, the price reduced or the contract rescinded, in accordance with the provisions of Chapter II, Title IV, Book II of the General Law for the Defence of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both free of charge for the consumer, which shall be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.

If, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the consumer may demand its replacement, a price reduction or termination of the contract.

12. CUSTOMER SERVICE AND COMPLAINTS

In order to lodge any complaint or claim with GOYA IMPORTACIONES Y DISTRIBUCIONES, S.L., the customer should contact the customer service department via the e-mail address comercial@ggoya.com.

According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.

13. APPLICABLE LAW

The present conditions shall be governed by the Spanish legislation in force.

The language used shall be Spanish.

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